Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information
Table of Contents
At Portivra, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully.
Portivra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you consent to the data practices described in this policy.
Key Points:
- Data protection commitment
- Policy scope
- Consent requirement
We collect various types of information to provide and improve our services: Personal Information: • Name, email address, phone number • Company details and business information • PAN, GSTIN, and other tax identification numbers • Address and location data • Payment information (processed securely through Razorpay) Usage Data: • Browser type and version • Pages visited and time spent • Device information and IP address • Referring website URLs Cookies and Tracking Technologies: • Session cookies for authentication • Preference cookies for user settings • Analytics cookies for performance tracking
Key Points:
- Personal information
- Usage data
- Cookies
- Payment data
We use the collected information for various purposes: • To provide and maintain our services • To process your transactions and manage your account • To communicate with you about services, updates, and support • To improve our website and services • To comply with legal obligations • To detect and prevent fraud • To send marketing communications (with your consent)
Key Points:
- Service delivery
- Account management
- Communication
- Legal compliance
We process your personal data based on: • Your consent (for marketing communications) • Performance of a contract (to provide services you requested) • Legal obligations (to comply with tax and regulatory requirements) • Legitimate interests (to improve our services and prevent fraud)
Key Points:
- Consent
- Contract performance
- Legal obligations
- Legitimate interests
We may share your information with: • Government authorities as required by law • Third-party service providers (payment processors, cloud storage) • Professional advisors (lawyers, accountants) • Business partners (with your consent) We do not sell your personal information to third parties.
Key Points:
- Legal compliance
- Service providers
- No data selling
- Professional advisors
We implement appropriate technical and organizational security measures to protect your personal information: • SSL/TLS encryption for data transmission • Secure servers with firewalls • Regular security audits and updates • Access controls and authentication • Employee training on data protection • Incident response procedures While we strive to protect your data, no method of transmission over the Internet is 100% secure.
Key Points:
- Encryption
- Secure servers
- Access controls
- Regular audits
We retain your personal information for as long as necessary to: • Provide you with our services • Comply with legal obligations (tax records for 7+ years) • Resolve disputes and enforce agreements • Improve our services When no longer needed, we securely delete or anonymize your information.
Key Points:
- Service duration
- Legal compliance
- Secure deletion
- Dispute resolution
Under applicable data protection laws, you have the right to: • Access: Request copies of your personal data • Rectification: Correct inaccurate or incomplete data • Erasure: Request deletion of your data (subject to legal obligations) • Restrict: Limit processing of your data • Portability: Receive your data in a structured format • Object: Object to certain processing activities • Withdraw Consent: Withdraw previously given consent To exercise these rights, contact us at maitykausik16@gmail.com.
Key Points:
- Access rights
- Correction rights
- Deletion rights
- Portability rights
We use cookies and similar tracking technologies to: • Remember your preferences • Understand how you use our website • Improve user experience • Analyze website traffic Types of cookies we use: • Essential Cookies: Required for website functionality • Preference Cookies: Remember your settings • Analytics Cookies: Track usage patterns • Marketing Cookies: Personalize advertisements You can control cookies through your browser settings.
Key Points:
- Essential cookies
- Analytics cookies
- Preference cookies
- Browser controls
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. Third-party services we use: • Razorpay (payment processing) • Google Analytics (website analytics) • Cloud hosting providers • Email service providers
Key Points:
- External links
- Third-party policies
- Payment processors
- Analytics tools
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Key Points:
- Age restriction
- No children's data
- Immediate deletion
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
Key Points:
- Cross-border transfers
- Data safeguards
- Legal compliance
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
Key Points:
- Regular updates
- Material changes notice
- Continued use acceptance
If you have questions about this Privacy Policy or our data practices, please contact us at: Portivra Address: NH116B, Opposite Of Nandakumar Digha bus stop, Nandakumar, Purba Medinipur, West Bengal - 721632 Phone: +91 7908667534 Email: maitykausik16@gmail.com Working Hours: 9:00 AM - 7:00 PM For data protection concerns, you may also contact our Data Protection Officer at maitykausik16@gmail.com.
Key Points:
- Business hours
- Multiple contact methods
- DPO contact
- Physical address